Western Economic Diversification Canada
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WD’s Service Standards

Our commitment is to provide you with quality service. When you contact any of our Western Economic Diversification Canada offices, you will find knowledgeable and courteous staff who are dedicated to effectively meeting your business information needs. You can expect our staff to adhere to the following six service standards:

Transfer Payment Program Service Standards

  1. WD will contact a client within 12 business days (90% of the time) following a preliminary review of a written funding request.
  1. WD will provide a funding decision to a client within 90 business days (90% of the time) of receiving a complete funding proposal. If the 90-day standard will not be met on a project, the client will be contacted on the delay.
  1. WD will provide a payment claims instruction package to the client within 10 business days (95% of the time) of receiving an accepted Letter of Offer from the client.
  1. WD will issue a claim payment cheque within 15 business days (95% of the time) of receiving a complete claim, including all required claim information, from the client.

Overall, WD did well in 2016-17, meeting six of its ten service standard targets. There are a few targets that WD did not meet, but the Department has taken action in the areas of business process improvement, communication, workload management, and reporting in order to improve future results.

Service Standard

Client Contact

Funding Decision

Claims Instruction Package

Claim Payment

Target

90%

90%

95%

95%

2016-17 Results – All Transfer Payment Programs

 

99%

81%

90%

96%

2016-17 Western Diversification Program

 

99%

70%

98%

96%

2016-17 Canada 150 Community Infrastructure Program

99%

85%

88%

96%

2016-17 Community Futures Program

 

N/A

N/A

N/A

96%

2016-17 Women's Enterprise Initiative

N/A

N/A

N/A

90%

 

Other Service Standards

Correspondence

  1. WD will provide the Minister's office with responses to Ministerial correspondence within 15 business days. WD will provide responses to letters to the department within 15 business days.

WD Web Inquiries

  1. WD will reply to inquiries received through the departmental website within 2 business days for a routine response, and 5 business days if a more detailed response is required.

Our Commitment

We are committed to providing our clients with quality service. If you would like to talk to us about any aspect of the service you received from us, please visit the Contact Us section of this website. If for any reason you are not satisfied with our service we encourage you to let us know.