Western Economic Diversification Canada
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Internal Services


Internal Services are those groups of related activities and resources that the federal government considers to be services in support of programs and/or required to meet corporate obligations of an organization. Internal Services refers to the activities and resources of the 10 distinct service categories that support Program delivery in the organization, regardless of the Internal Services delivery model in a department. The 10 service categories are: Management and Oversight Services; Communications Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Materiel Services; and Acquisition Services.



In 2016–17, WD continues to undertake a number of initiatives to create a technology and systems-enabled workplace to support the Government of Canada's Blueprint 2020 goals of enhancing service delivery, boosting value for money, and maintaining an efficient and high-performing organization. For example, WD continues its engagement with the other regional development agencies in the design and build of a common client-centric information management/information technology system to support online delivery of grants and contributions programs.  In addition, the Western Canada Business Service Network (WCBSN) transitioned to a new interactive web portal and online reporting system to automate the previously manual processes of performance reporting.

WD also contributes to the Government of Canada’s Open Government initiative by making relevant data accessible to the Canadian public and the businesses community through the Government of Canada's Open Data Inventory portal.  This portal provides one-stop access to the Government of Canada’s searchable open data and open information, together with open dialogue, as part of the federal government’s commitment to enhance transparency and accountability.

Concerted efforts have been made by internal Occupational Health and Safety Committees to ensure the physical and mental well-being of staff through initiatives like ergonomic training and participation in the Canadian Mental Health Association’s Not Myself Today campaign.

WD completed the modernization of its Edmonton and Ottawa offices in November 2016 and commenced the modernization of its Winnipeg offices towards Government of Canada Workplace 2.0 standards that will encourage employees to work smarter, greener, and healthier in order to serve Canadians. For example, each staff member was provided with height adjustable work surfaces and office ergonomic training to create a more active workplace. The new work environment is expected to promote collaboration between employees throughout the offices and to foster a knowledge sharing environment between WD units.

Furthermore, WD continues to invest in and expand the use of video conferencing, web-based tools and other wireless connectivity technologies for participating in and conducting inter-regional meetings, training sessions, and day-to-day activities. This aligns WD with the government’s workplace modernization and Destination 2020 strategy.

WD is a participant in the Federal Sustainable Development Strategy (FSDS) and contributes to the Greening Government Operations targets through the Internal Services program. The department contributes to the following target areas of Theme IV (Shrinking the Environmental Footprint – Beginning with Government) of the FSDS:  e-waste, printing unit reduction, paper consumption, green meetings, and green procurement. For additional details on WD's Departmental Sustainable Development Strategy, please see the list of Supplementary Information Tables in Section III.

Budgetary financial resources (dollars)
2016-17 Main Estimates 2016-17 Planned spending 2016-17 Total authorities available for use 2016-17 Actual spending (authorities used) 2016-17 Difference (actual minus planned)
12,519,328 12,519,328 12,996,209 12,553,089 33,761
Human resources (full-time equivalents)
(actual minus planned)
91 92 1