Western Economic Diversification Canada
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Internal Services

Description

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of the organization. These groups are Management and Oversight Services, Communications Services, Legal Services, Human Resources Management Services, Financial Management Services, Information Management Services, Information Technology Services, Real Property Services, Materiel Services, Acquisition Services and Other Administrative Services. Internal Services include only those activities and resources that apply across an organization and not to those provided specifically to a program.

 

Budgetary Financial Resources (dollars)
2013-14
Main Estimates
2013-14
Planned Spending
2013-14
Total Authorities Available for Use
2013-14
Actual Spending
(authorities used)
2013-14
Difference
(actual minus planned)
20,755,128 20,755,128 21,824,045 17,953,579 (2,801,549)

 

Human Resources (FTEs)
2013–14
Planned
2013–14
Actual
2013–14
Difference
(actual minus planned)
171 117 (54)

Note:  Actual spending and FTE utilization in this area decreased compared to planned numbers as a result of the realignment of operating costs and FTEs in 2013–14.

Performance Analysis and Lessons Learned

WD completed centralization of its accounting operations to Saskatoon and procurement to Edmonton in 2013-14. The department also continued to implement technological improvements to modernize and re-engineer business processes. For example, WD introduced electronic screening of WINN applications, initiated the installation of the GCDocs system for knowledge management and increased the use of an electronic Client Relationship Management tool for WINN outreach and as a database for federal defence procurement. In addition, WD enhanced business system capability by including improvements to the electronic application and updating components related to the project risk model, contribution agreement and North American Industry Classification System codes.

WD also carried out significant systems work in support of WINN and the CFP process in 2013-14. Starting next fiscal year, WD plans to implement a twice yearly intake of applications with fixed deadlines and to use a comparative assessment process to identify projects which best meet WD's priorities.

WD also made greater use of technology such as video conferencing and web based tools for conducting inter-regional meetings and training sessions.

WD is a participant in the Federal Sustainable Development Strategy[30] (FSDS) and contributes to the Greening Government Operations targets through the Internal Services program. The department contributes to the following target areas of Theme IV (Shrinking the Environmental Footprint–Beginning with Government) of the FSDS: e-waste, printing unit reduction, paper consumption, green meetings and green procurement. In 2013-14, WD reduced its paper consumption by 59.7 percent exceeding its 20 percent target.

For additional details on WD's Departmental Sustainable Development Strategy, please see the List of Supplementary Information Tables in Section III.